Austin was great. He did everything he could to make sure I got what I was looking for. Not so much the financial person. I felt judged and disrespected. My rate is based only on the great service I got from Austin. I believe if you say NO to something they are asking you to get. They should not make you feel judged. Not happy with that.
Awesome jeep dealership! I leased my 3rd jeep with them and it was the best experience so far. The process was short and they were beyond well prepared when I came in to sign the paperwork and switch cars. They are super responsive and do a great job at following up before and after the transaction.
Just bought my first new vehicle there went in knowing I wanted a Jeep Wrangler was not sure on options or what packages came with what level. Austin helped me understand which pack had what and finally settled on a 2021 sport unlimited has everything I wanted in it I love it had it for a week and already putting miles on it could not be happier and got it for a good price my dad helped me with all the paperwork and what not since I’m only 22 and have never purchased a new vehicle before and he said he ...
5 Stars Best Sales Team ever.... Helpful, Knowledgeable & Friendly. Got the Best Jeep of the Lot, so happy that I went that day. Rich D. was just Great, its like he knew what I wanted.
From start to finish, Executive Dodge Jeep were amazing to work with. Krystle was so nice and helpful and very accommodating. The purchase of my 2019 Compass went so smooth from start to finish. I would definitely recommend this dealership and I am so glad I made my purchase from these awesome people!!!!
It was a pleasure working with Krystle and Excutive dodge Jeep! I have Never experienced better customer service. I would definitely recommend them to everyone! Thank you for making my experience so easy!
Great experience start to finish in leasing my 2020 Durango. I highly recommend this thorough and detail oriented dealership. They made car shopping a pleasure!
Great experience all around. From an out of state phone call on Friday, to driving home with my new truck on Saturday. Dealership was extremely easy to work with and very responsive & professional.
Rich was great to work with. We were looking to go into a new leased vehicle within a certain price range with some bells and whistles. Rich was able to pull it off for us! He was a pleasure to work with and so was Chris. Thank you both for all your help we are very pleased with our new Jeep Grande Cherokee.
There's 3 jeep dealerships closer to where I live, but the service at executive jeep in Wallingford is worth the drive. Also, very friendly, courteous and honest.
The service team (Steve and Todd) did a great job communicating and resolving the problem with my truck. Having a loaner was a huge help as well!
I was scheduled for an oil change and to have a few things checked out. Jim was very pleasant and informed me of the issues with my vehicle and prices before proceeding. Although they had my vehicle longer than expected they did a great job! Thank you!
Scheduled for an oil change ..... very accommodating in getting me in and waited for vehicle to be done ..... fast and friendly service !! Always a great experience !!
I am totally sick of surveys. I have survey fatigue. I wish you would stop these ridiculous surveys. I give five stars to all of your employees all the time so they can keep their jobs.
Jim was nice to work with he was very helpful and knowledgeable answered any questions I had and got my Jeep serviced in a timely manner
Great service! CJ and Keith worked hard to find me the right Jeep! Thanks I will definitely be back! I Have bought Jeeps from two other dealers and this by far was the best experience I have had!
very professional and great service was provided by James Lanzo, I would bring my truck back for additional services and will need tires in about 5000 miles
Have nothing but good things to say about CJ and his team. Got me into a Jeep Wrangler Unlimited JK and I absolutely love it!
WE had a great experience. Sales worked with us to get to a price we could manage and the whole process was very streamlined from beginning to end. This was my 3rd Jeep from Wallingford dealership. I would highly recommend to others.
I had a great experience with the purchase of my grand Cherokee sales was great, had to stop back for a noise serve got me in and out no questions will definitely be back thank you executive great job thank you krystle made that easy
We have been working with the staff of Executive Dodge for 15 years and have purchased 10 vehicles. Rich has been our sales rep for 8 of those vehicles. This time around we were purchasing a car for our daughter, who is a new driver, and a truck for our business. I told Rich what our needs and price points were and he worked on finding the perfect vehicles for both situations. In light of the COVID pandemic, new safety measures were in place. The cars were cleaned prior to test driving and delivery. We went in and the tables and pens were ...
Great new truck, rides like a cloud. Chirs took care of everything in the sales process and made it supper easy for me to upgrade from my old ranger. From trade in to drive away new, great customer service!
Best car buying experience...especially during quarantine time. Nick Mackay made it very comfortable and easy during stressful times. The effort was second to none. I’m very happy with my Grand Cherokee.
Virtual car shopped, Keith delivered car to my house for a test drive, went through all features, very responsive, smooth process, great pricing, easy to work with, friendly, CJ was great as well and Chris made signing paperwork simple and quick. Glad I chose this dealership! Above and beyond
Did I ever imagine buying a car almost exclusively online? No, never....but working with CJ via email on the deal was great. No pressure or the typical sales tactics you get elsewhere. Highly recommend a drive to Wallingford you won’t be disappointed.
Smooth and convenient considering the circumstances.. CJ was very responsive and prompt in answering any questions. I really liked having vehicle for couple of days to test drive. Really helps as opposed to a 15 min test drive.
The entire process was very easy, communication was top notch, & every effort was made to ensure my complete satisfaction. I will definitely refer my friends and family. A+
This dealership is top notch, 2 people very close to me have purchased vehicles here over the last year, so I thought I would give them a try. So after speaking with 2 other dealers near me during the COVID-19 lock down, I purchased a new Jeep from Executive, and never left my house, we did a facetime call to go over all the financing paperwork, then later that afternoon,Chris came over to have the docs signed, and delivered the new Jeep. They left my trade in here, so I would have time to transfer my belongings to the new Jeep, ...
Excellent buying experience. CJ , Chris and Nick were all extremely helpful and maintained communication with high level of courtesy and attention to detail. As everything was done remotely the process was handled with great focus and thoroughness.
Haven’t used the dealership for maintenance, felt awkward at first. James is very friendly and explains things well. Found a good deal on multiple oil changes for us. Was comfortable by the end and satisfied with the service. Will be back for the future oil changes.
Straight shooters, nice crew to work with. CJ the Sales Manager is a great guy and moved my trade value up higher then two other Dodge dealers had quoted me which sealed the deal. Smooth transactions will work with again. Thanks Executive Dodge for a truly seamless buying experience!
I come here every 5000 miles for my oil change & service visit, so I have reviewed here before. It is always a fun & friendly time. My salesman, Rich D. came by to say hello, and so did the finance manager, Chris R.. It made me feel great and welcomed... they didn't have to do that, and it was a typically busy Saturday morning for them, but that's how nice these folks are. The people at the service counter were new to me, but they sure were friendly, and I had my car freshened up and tires rotated ...
I have been a customer of this dealership since 1996, and the levels of service have not disappointed. James, the service rep, is a person that I have worked with for close to 10 years, and he has been attentive to my vehicle requirement during this tenure.
Excellent service & good prices also very knowledgeable when asking a question. Also convenient locate. Also like that there are Saturday hours. Thank You very much
Love this Dealership! Always honest and get me the best lowest price for repairs. Will always purchase and repair my vehicles there! Keep it up
Friendly staff in all departments. Quick service while I waited. Comfortable waiting room With coffee. Nobody tried to oversell me service. Easy in and easy out.
Awesome job, service at executive is always fantastic, fast, easy to schedule, really nice people and very fair, overall best experience I’ve ever had
Service department is exceptional! Always going the extra mile to ensure customer satisfaction! James takes care of my vehicle, getting my service done in a timely manner.
Rich D was an excellent salesman who was awesome to work with. Highly recommend him to anyone shopping for vehicles. Excellent experience. Good job Rich
Wonderful and polite service. I think folks want to be treated fair in terms of pricing and they also want competent technicians that do the best they can. This dealership provides both and has done so for the past five years that they have serviced my new Jeep Wrangler.
Great service. I waited while my oil was being changed. It wasn’t a long wait at all. The service manager was very helpful would recommend
They accomplished everything they said they would and personally delivered my new vehicle to New York from Conn. Great customer care. Would definitely recommended to anyone.
outstanding dealership ,i come here from Waterbury to this dealership customer service is great quality of service is great change nothing just keep doing exactly what you are doing
Executive Jeep is the only place I’d get a Jeep from!! Sales, service, and parts departments are all incredibly helpful, friendly, and geared towards the customer!!
Came in for two recalls which were completed in a couple hours. Also performed a safety check and noted 3 issues. I am in the process of getting approval to have these performed via my extended warranty. The staff has handled all of the phone calls to make this happen.
as soon as we walked in someone was ready to help us without starring us down for five minutes.our salesman Rich Dzwonchyk was very knowledgeable and super helpful. We couldn't have asked for a better experience,(unless you wanted to give the Durango to us)
Was excellent service, very friendly staff. When i arrives i was assured almost immediately. The service representative put things in common terms and helped me to understand the process.
Friendly and helpful in determining the best option for our need ... thanks for being patient with us ... we have now purchased three vehicles from this dealership over the years
As usual, the best service! Buy a Dodge and come see these people for all your needs! Excellent customer service at all times, never fails!
I was out of town and needed Service. They took me right away and fixed a critical issue.5 stars all the way. Thank you very much!!!
Executive service was excellent as always. Jim fit me in the schedule in a time slot that worked with my availability. Work to be done was 4-5 hours which I stuck around for. Executive waiting area is one of the best for sitting down at a workstation and getting my job done with plenty of pacing space outside for conference calls. I drive past two closer Jeep dealerships to both buy from and and get service from Executive because of their service excellence.
The best I’ve ever experienced! Great customer service and assured our goals were met! We can’t be any happier with our purchase! Serviced by Keith, he’s the best!
I arrived at 9:00 and was finished at 10:30 which was an hour sooner than expected.two recalls and oil and filter change and tire rotation
Clean, neat, well organized. average dealer wait time. .As with every dealership pricing is a bit higher than quick service oil change service stations but you usually get original mfg parts.
Jim was super helpful when I came in to get my car serviced. He answered my questions and was very friendly. I really appreciated all the help!! Thank you as always
Pleasure to deal with Jim to schedule appointment. Communication during work was clear and constant. 2nd positive experience with Jim while servicing our vehicle and is the main reason for our continued business.
Stopped into Executive for an oil change & tire rotation on my Grand Cherokee. This dealership is pretty far from my house, but I keep going back here because I've always received great service in the past. While I was waiting, I browsed the lot and test drove a Wrangler. Loved it. They made a fair offer on my trade and the buying process was really easy.
Very simple. Frank Montoni at Executive Dodge Wallingford equals Accountable, Knowledgeable and Professional. Absolutely a smooth seamless buying experience. I purchased 2 commercial vehicles from Frank M he was great. He did exactly what he said he would do.
Awesome sales/customer service always greet you with a smile on there face and never make you feel uncomfortable or push you into anything. I have bought a lot of vehicles from the executive group and I have never been disappointed I will never go to any other dealership
Rich did a great job as always walking us through the process of our lease renewal. I always have a great experience working with him and Executive Jeep!
Max, Service Writer, was very polite and answered questions that I had regarding warranty. Max made sure to keep me informed as to when my vehicle was done.
Jim handled my service from beginning to end. Service was complete (oil change) in a timely manner. Have had great experiences with all the employees at this dealership, from service to sales.
Brought my Jeep Grand Cherokee in for an oil change and tire rotation. They were very friendly and completed the work in a timely manor. Overall great customer service.
As usual, pleasant, competent personnel complemented with service mechanics who are excellent. Service waiting area, with coffee, wifi and comfortable furniture makes this a nice experience.
Appreciate the professionalism throughout the process. Excellent customer service. Frank is always available for any questions that I have. I will be buying our next vehicle here.
Friendly staff, excellent service. Easy to schedule, Jeep was ready in a few short hours. The work done was professional and my vehicle was clean when I picked it up
Courtney was very helpful throughout the process went very smooth as well with the finance manager very awesome team you have. Was recommended by my daughter who also purchased a jeep and her mother-in-law who also purchased the jeep from Courtney
Just stopped in to look at a car was offered a real good deal in the price range I was looking for, so I took it.
I would like to Thank all at Executive Dodge & Jeep Wallingford CT for our New Jeep Compass Purchase, We love it the experinece at this Dealership is Awsome the staff of people are very knowledgeable & helpful with everthing, when you leave there you go home very proud & comfortable and excited. This Dealership is a truly family!!! Thanks so much again very Happy!!!!
Miranda was great very accommodating and efficient. Good service everything was fast and easy. Good experience no headaches or pressured to get anything. I recommend anyone to go there!!
once again provided with great service. always a pleasant experience and a very inviting atmosphere. highly recommend to anyone and have had the liberty to do so
Our sales person Courtney was Very Knowledgable, she wasn’t pushy, as she addressed our concerns with decisive and to us the correct responses, However the young man Arron kept trying to sell me a product I didn’t want, after we say no we mean no don’t keep asking. The same for your financial guy, not a FAN of pushy sales people, other than great place to shop
No pressure sales from Austin he was kind and knowledgeable and easy to work with and Eric in sales set me up with a loaner and made my visit pleasant while my vehicle was in the shop all in all is was a great experience
I was on a quest to buy a new car. Our sales consultant, Miranda, was genuinely concerned about our needs, taste, and budget. She had incredible patience, knowledge of the sales process, as well as the vehicles we looked at. She worked very hard with her manager to get us, the customer, exactly what we wanted! We were never once pressured, treated rudely (as we have been at other dealerships), or disappointed.
On time. Easy scheduling. The service man, Jim Lanza, recognized me by name when I came in. I travel 35 miles for service here because they are the best!!
Purchased a new Sahara, we’ve had a couple of issues, all under warranty, and must say that the staff at Executive Jeep always go out of their way to provide stellar service- quick appointments, in and out in the quoted time or less, loaners as indicated. We are happy we made the switch to Executive Jeep.
Our salesperson Courtney was outstanding. She made the whole experience seamless. This is our first time leasing a vehicle and she explained everything perfectly clear and showed us the pros and cons to leasing vs buying. We had a great experience with financing and the general manager who introduced himself once we made our decision. Would definitely highly recommend the dealership and Courtney to others!
Are 2011 Grand caravan needed some routine maintenance plus some expensive repairs on the air conditioning unit. The service department was very attentive to our questions, stayed in constant contact with us during the repairs, and use their extended warranty to cover the most expensive parts of the work. We are extremely happy with the repairs and their sensitivity to our budget.
In total a great experience. No pressure - buying the car was totally up to us.. Rich was great as a salesperson before and after we bought the car.while Chris did a great job with the paperwork.
I was pleased with the whole process of buying a new Grand Cherokee from Executive Jeep in Wallingford. I worked with Tim Harris throughout the process. He devoted a lot of time to helping me compare and understand all the models/trim levels, figure out the financial details, and make a good decision. I would definitely return to this dealership.
Megan is a consummate professional and truly understands customer service. She relates to me in a way that is relaxed and genuine - no fake smiles or corny jokes, no sales pitches, no condescension. She gave me the choice of waiting for my car or, if I dropped it off, telling her when I’d like to pick it up. The person who originally made my appointment did not do this. She made the whole process painless, while taking the time to see that the work was done to my liking and to my understanding. She answered my questions simply ...
The dealership got to my number quickly and efficiently. No bull crap. The time spent was very reasonable. They honored the mailer I received. Pleasant experience
Miranda was so helpful and thorough during the car buying process. She answered all my questions and made sure I understood everything and was comfortable. I really appreciate the attention to detail and thoughtfulness that was given to provided by the customer service team, especially Miranda. Thanks for a great experience!
I went in for an oil @ tire rotation. Jim Lanzo was polite, knowledgeable and patient with me as I asked questions about my Jeep. 5 stars!!
Great dealership and people to deal with everyone is very friendly and helpful. Went in for oil change came out with new lease. Thank You Rich.
Everyone especially Jim is helpful and friendly I’m considering purchasing a new vehicle soon. I would consider using your service whether I purchase vehicle here or not
The people were very caring and explained to me exactly what needed to be done and they didn't try and sell me other things.
Everyone was very friendly. I knew what I wanted and they gave it to me. Didn’t try to up sell me or talk me into something I didn’t want. Pricing was up front so I knew the bottom line price before I even walked in the door.
Jim is an absolute pleasure. Whenever my Challenger needs service, he explains everything and truly does his best to accommodate me. The location is over an hour from my home, but I choose to come here because of Jim’s excellent service. Great job!
Austin R. Helped us and did an amazing job. He knew everything about my new 2017 Jeep, bumper to bumper !! I was very impressed by his customer service skills. Executive Dodge in Wallingford I highly recommend and I highly recommend you talk with Austin !!
Love Executive Jeep. I'm forever a customer. Can't imagine going any where else. They came through for me after I'd been in a really bad car accident and my BMW was totaled. So, Yes!! Ingive Executive Jeeo the highest rating possible. Would give more if I could.
Fast, courteous service. Dropped my 2016 Ram 1500 off for scheduled oil change ($60). Received a free shuttle ride back to my place of work. Jim called me shortly after to inform me that they offered a package consisting of three oil changes and tire rotations for $99.95 if I was interested. I told him i’d take that offer. Got a text message when my truck was ready. Nice!
I was very pleased with the service on my Jeep Wrangler they fixed the problem and explained everything to me. There were no surprises. Thank you to the Executive team.
Great team to work with. Made buying our new Jeep an easy experience. Thank you all you were extremely easy to work with and very professional.
I leased a new Jeep and completed the sales process in TWO HOURS!! This Dealership has an excellent management team in place!! Starting with CJ Brandon Tim & John Service Mgr!!! Mark A Regional EXECUTIVE was at the dealership that day I was there: and told him its the best team I have ever encountered in my 50 years of Buying/Leasing Cars! This has been my second lease with EXEC DODGE & JEEP
I had my 2014 Jeep Grand Cherokee serviced which I was told would take just about 3 hours my Jeep was serviced in 2 hours and 15 minutes that was very pleasing too me Thank you
Very professional and courteous service department. Dropped vehicle off for oil and fuel filters change and three recalls, prompt and efficient service technician included a free safety inspection. Thank you.
Tim was awesome! He kept me up to date on everything. Just when I thought my Jeep Wrangler was out of reach and sold to someone else, Tim reached out to me immediately to tell me the deal had fallen through. Executive even honored the lower sticker price I was originally quoted! Executive also got me a lower interest rate with a local credit union. Can't do better than Executive!
I must say the service dept. went above and beyond what I expected to happen when I brought my car in for service and I thank them
Chrysler Recall, Pennzoil PUP full Synthetic seven quarts oil and filter change, Tire rotation, front to back, back to front and general inspection. No Issues with service.
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