Customer Testimonials
Very accommodating and prompt, efficient service. I called in the morning and they were able to schedule me the same day
Andrew has been nothing more than helpful knowledgeable and very courteous when the extra mile for me more than once
Friendly, knowledgeable people
Brought in for strong antifreeze smell. Was told the truck needed a heater core. Heater core supposedly was replaced. Have complained on a few occasions that the truck stinks like antifreeze as much as it did before the so called work was rep. Was told it takes time to go away. The smell at times is as bad or worse than before work was done over 3 weeks ago.
Quick and easy Friendly and honest. Clean and comfortable waiting area. Did not try to sell me on anything unnecessary.
Just had my Charger serviced for a airbag recall. In and out in an hour. Guys were great 😃 especially Hector in service.
I made an appointment They said they would have the part for that morning and they did They did the work and text me the car was ready early afternoon Very smooth my experiences with other car dealers service centers have not been this smooth Thank you
I was impressed with the attention I receive. And would have given a 5 just for that. But....$500+ seems like a lot of money for a battery. 4
Completely unexpected experience with this service department. I scheduled online and it was easy. They had availability that was only a week out. When I arrived they took the Promaster right in and the service desk consultant was extremely informative and set my expectations for timing which was very reasonable but then they beat expectations by 45 minites. The service was for two recall items for the engine cooling fan and back up camera. Definitely the smoothest experience I have ever had at a dealership's service department.
Fair prices, great service.
Great I wish you guys have coupons for service like other dealerships. 5 star
Great experience. Service was done timely and well.
Always excellent experiences I always have excellent experiences every time I come in for service work.
Hector is one of the service providers who really went out of his way to explain the situation of my vehicle. He explained the pros and cons and help me make the best choice. He also saved me money which in today’s day and age is very important
Work to get my truck scheduled for service very timely, thorough assessment and excellent work.
Service was quick, communication was good and any concerns I had were addressed. Night drop is easy
I had a great experience! The service was quick and efficient, and I really appreciated the discount they gave me. The waiting area was also very comfortable and had everything I needed. Overall, I was very pleased with my experience!
Service writers and service manager were very friendly and helpful
We had a fantastic experience with Andrew and the team. Would highly recommend to anyone searching for a new car!
Above and beyond to satisfy their commitment to service
Excellent service and professionalism. Sales and service department are by far the best ever!!!
Very. Professional when it comes down to detail but not so helpful once completed. Helpful
Efficient and professional They were able to get me in quickly and I was able to wait for the vehicle and I was out of there within 45 minutes
Had been taking my previous truck here for service and have been happy with the service department. When it came time to replace the truck, it made sense to trade in & purchase here. Very happy with the whole transaction.
Not friendly, lacking customer service and didn’t explain anything that was done or the recalls in car
Great service by the sales team!
Welcoming greeting! Got me in and out quickly Impressed with the tech's video explaining what he was doing and checking all systems and explaining my vehicle was in excellent condition.
No issues handled what needed to be done
The staff and crew are always welcoming. They are professional and go the extra mile worth your vehicle.
While I recommend them for sales, Gabby was excellent.
Service on the other hand…it’s been over a month since my truck has been looked at. Mind you I’m within the 60 day warranty before my extended kicks in…
The safety issue has not been addressed. I set it up so they can order the parts but I guess that’s not happening
Called multiple times and left messages, got one phone call 3 weeks later. Nothing since. So I guess I’ll just let my visor fall in front of my face while driving or deal with the sun ... Read More Facebook - Oct 9, 2026
Front desk was friendly and service I waited for wasn’t too long. And the video texted on the inspection was great
Terrible, vehicle under extended warranty still not repaired 3 weeks later. Executive dodge is acting like they aren’t a warranty dealer.
The oil change and tire rotation were completed quickly, and the service staff was polite and professional. I appreciated that they stayed on schedule and didn't push any unnecessary upsells. Overall, it was a very smooth and efficient visit.
10/10 would recommend Executive Dodge Jeep Ram in Wallingford!
I traveled to several dealerships throughout Western MA looking for a very specific used car, and I can’t thank the team at Executive enough for helping me get the car I really had my eye on.
From Rich, the amazing sales associate, to Keith, the sales manager, Dennis, the GM, and Tyler, the finance manager, every single person I worked with was an absolute pleasure. I never felt pressured, and I always felt like everyone was upfront and transparent throughout the entire process. I never felt like anything was being hidden ... Read More Google - Sep 29, 2026
Andrew was great. Very knowledgeable on the features of the car and also able to compare with other models and years. Besides his knowledge easy person to talk with and made sure everything was right.
Very kind, quickly handled my concerns, and kept me updated throughout the process Highly recommend
Bought my car a year ago. Battery is covered to 36k miles. Got to mile 39k, so of course my car dies. Have it jumped thinking we may have left a light on. Car dead again the next day. In the middle of the rainiest day this year. Your dealership made $38,000+ a year ago... and I call the service center asking questions 1) is this covered under anything because batteries should be 3-5 years... it's a 2024... that I bought from them last year 2) asking when this battery is even bought from so I can tell an auto parts store if ... Read More Google - Sep 28, 2026
Love dealing with Mike Falconeri here-friendly/knowledgeable and a great representative of the Executive auto group brand-highly recommend this dealership.
Pay for a Carfax report and don't trust them to be honest when asked about a vehicle's accident history. They use Experian Autocheck which looked pristine when I sat down and discussed it with them. After telltale signs that pointed to collisions, I brought it to their attention and nothing was done. I pulled a Carfax at my own cost and found out the vehicle had been in two different accidents, one minor and one moderate and they lied to my face.
Great staff...work done as planned!
Everything went smooth. They were very quick to repair the issue and I didn’t lose a day or two to get the vehicle back up and running because my daughter needs a vehicle back as soon as possible
After rotating the tires, the air pressure was not reset to the required setting for the front and rear tires.
Outstanding customer service! Dan was great to work with getting my jeep right. Kevin the mechanic and any other mechanic who worked on my jeep Thank you!
Got my vehicle in right away for a starter great job communicating with me. Got my vehicle right back to me the next day.
The work was done correctly and on time Mike let me know when the vehicle went in the shop and let me know probably when it was done so I could arrange to pick up
Good communication with what was wrong with the car and how long it would take to fix.
Open to negotiations, consumer focused
Great staff…..
The service was quick, and the staff was professional and helpful. Waiting room very clean.
Friendly, explained everything from start to finish, done within a timely period Professional and easy to work with
Service members at the desk were helpful and polite. The work was completed on time. No issues.
I came into dealership with my truck having problems with starting I didn't expect much cuz I walked in I was shocked that they had it all fixed and ready for me to pick up around 2:00 I thank them so much and I really appreciate your dealership that's why I drive 40 minutes away to go to your dealership
Amazing salesmen and manager teams. They did an excellent job explaining the car and all the financial and warranty info; this was especially important for me as it was my first car.
Everyone was friendly, informative, and extremely accommodating. I was thrilled from beginning to end of experience.
Wonderfully attentive sales staff Sales Manager was very knowledgeable about the vehicle and the lease process. Thank you
I've bought 2 cars from executive. Each time it's been a great experience.
Excellent and attentive sales team! Thanks Jake Guercia for a wonderful experience. We are loving our new Jeep Grand Cherokee Limuted!
I went to the dealership hoping to use a courtesy car when getting my repairs done. They had none to offer. Not a huge deal. But then it took three days to do the repairs, and when they finally finished, my car issues were still present after spending $2000. Won’t be going back to them.
Bought a used pickup from them. It was an excellent experience. Very smooth transaction. Very competent staff.
It was an easy process. Everyone was friendly and eager to help and support me
Great service and staff
I have purchased cars here before, why? Because they are not only kind, professional they do not pressure you in anyway. They listen! Rich was my salesperson and took his time listening to what I was looking for and was responsive to any questions I had. He is amazing! Keith the sales manager had helped me purchase my cars in the past and was another reason why I came back. The team of people that help with paperwork and finance were unbelievable . Again I left with my dream car and so so happy. This is your go to place!!
I had a great experience with Andy from start to finish. He helped me find the perfect car for my budget and the communication was open and honest. Andy was patient and went above and beyond, every step of the way. The dealership was clean, and everyone was welcoming.
Mike and the service team are so good at what they do. Great communication from start to finish and always walk away feeling like my Jeep is in good hands.
Communication sucks. Voicemails, emails, no response. Two months later and I'm still waiting on my, "hey, I'll call you in about a week with an update"...this is my first jeep and was hoping to build a relationship with this dealership for future maintenance and repairs but will go elsewhere. Hopefully others will have a better experience
It was amazing They got me right in and fixed the problem the first time.
Everyone was very helpful and they got my truck right in and back to me in the same day
It was amazing they took great care of my truck. I will only bring my truck to Executive Dodge
Andrew was an absolute pleasure to work with. This was probably the smoothest vehicle purchase I have ever had.
I would say that they are nice people to deal with. Kind and curtis. Problem was corrected and I was satisfied.
They fail to give clear transparency. I wanted to buy a car from them. I made an out the door price with the salesman mark. I was then transferred on the phone to his sales manager who then said okay 72000 plus the document fee. I said no I was told 72 out the door, doc fee included. They then back peddled and said no. I was ready to go get the car the next day but they dragged it out and finally said they would do the 72 out the door again. I spoke to mark again and said I’d like ... Read More Google - Aug 1, 2026
Dealership was clean and had a lot of inventory. The staff were vey courteous and accommodating. When we were picking up the Jeep we noticed no floor matts when I asked I was told they couldn’t find any. That was not the answer I wanted to hear after giving a check for $35K. That wasn’t the answer I wanted to here.
Very professional and informative, answered all my questions He explained what was done to the jeep and also advised of what to do next